Cancellation Policy
If your plans change, contact our team as soon as possible so we can check what can still be changed.
Cancellation and refund options depend on the service booked and how far the shipment has progressed. Some transport and handling costs may be non-refundable once a carrier or service partner has begun work. We will confirm the options for your specific booking.
- 1
Contact us promptly
Share your booking or tracking reference and let us know you want to cancel. A request is not confirmed until our team replies.
- 2
We check the shipment status
Available options depend on whether collection has been arranged, the parcel is in transit, or delivery has already been attempted.
- 3
We confirm any applicable charges
Carrier, collection, return, customs, or other third-party charges may already have been incurred. Our team will explain any amount that applies before confirming the next step.
Have a booking reference? Send it to our team and we’ll review your request.
Request a cancellation